When you have a medical question, sending your healthcare provider a message through our patient portal is one of the most convenient ways to receive your care.
Over the last few years, virtual options have played a bigger role in our lives. And since 2019, the number of messages providers have been answering has doubled.
Staying connected is important, and your provider is committed to responding to your needs in a timely way. Most of these messages are free. However, patient portal responses that require your provider's clinical time and expertise to answer may be billed to your insurance. There may be a co-pay based on your insurance company's guidelines. This will allow us to continue to provide the high level of care you have come to expect from West Suburban Women's Health.
Messages that will be billed usually require your provider's medical expertise and take longer for your provider to answer — typically taking five or more minutes for your provider to answer.
But what kinds of messages could get billed? Messages about:
The provider looking at your message might be reviewing the information you sent over and changing part of your treatment plan, or recommending you get a test to learn more. They might need to look at your medical history and do an in-depth review of your records to make sure they give you the best possible advice.
It's important to know that not every message you send to your provider will be billed to your insurance. The quick rule of thumb is to think of time and expertise. Does your provider need to spend a lot of time to fully answer your question? Does it require them to review your medical history to respond to your question?
Your provider won't bill for messages about:
If your message is billed to your insurance, you may not be charged or may see a low out-of-pocket cost. Different insurance plans cover different things.
Here are a few examples of what you can expect:
Most of the messages you send to your provider through our patient portal are handled quickly and won't be billed to your insurance. But requests that take extra time and expertise are considered telehealth, so those services will go to your insurance plan for payment.
West Suburban Women's Health Ltd.
545 Plainfield Roads Suite C
Willowbrook, IL 60527
Office Hours are by Appointment
24 Hour Answering Service:
Phone: (630) 654-2229
Fax: (630) 655-3270