Patient Portal Troubleshooting

**** Are you having trouble accessing your WSWH Patient Portal? Let us help! ****

Common problem #1:

"I have established a username and password for my WSWH patient portal account – but have not received any results or correspondence since then":

An additional step is needed - you need to "open the door" of communication with us to complete the portal member log in process.
Please log back into your portal - once you're there - click ASK A QUESTION icon: From there just click any of the providers names and send us a note literally saying 'portal verified'. Click Continue at the bottom right AND then SEND at the bottom as well.

"I am having trouble accessing my patient portal or getting Medfusion to grant me access with my username/password/security question":

Clear your browsing history/cache/cookies in your browser – then re-try logging in.
If that doesn't work - try logging into your portal with a different browser.

"I am not receiving the Medfusion Patient Portal invite":

Please log into your email account. If you google "how to not have email blocked from my _____ email" (insert Gmail, Yahoo, Outlook, Aol, etc) – the first thing that pops up is a step by step instruction on what you need to do for that email service. Please make sure Medfusion is not under blocked users. The actual invite will come from messaging@medfusion.net and the subject of the email will be "Subject: WSWH invites you to join our new Patient Portal". You can then also add messaging@medfusion.net TO your contacts here in this same area to ensure you'll get this invite.